ITIL® Foundation Certification Training
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An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.
ITIL® is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL® practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers.
i. Foundation level
ii. Intermediate &
iii. Managing Across Life Cycle (MALC).
The Intermediate level has 2 streams called - Service Life Cycle (SLC) and Service Capabilities (SC).
This course is designed for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL®, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course.
Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency can take this course. Knowledge in IT is sufficient for the Foundation course. ITIL® Foundation certification is prerequisite to intermediate course. For MALC, 17 ITIL® credits is a prerequisite.
There will be several exercises done during the training. This will call for involvement of all the participants. They should discuss among each other, work as a team and then present it. This reinforces learning. Trainer will also present Real Life Industry Examples.