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ITIL® Service Design (SD)

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ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.

This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.


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Course Duration

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.

Real-life Case Studies

Towards the end of the training, you will be working on a project where you will implement the techniques learnt to visualize.

Assignments

Each class has practical assignments which shall be finished before the next class and helps you to apply the concepts taught during

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Forum

We have a community forum for all our customers that further facilitates learning through peer interaction and knowledge